This is a starting-point template, not legal advice. Replace the bracketed placeholders and have it reviewed by a qualified professional before publishing.
14-day refund
We want you to buy with confidence. If Vinyl is not right for you, request a refund within 14 days of purchase and we will refund your payment — no questions asked.
Try before you buy
A free trial is available so you can test export quality and the reactivity controls before purchasing. We recommend trying it first.
How to request a refund
- Email [support@reelmaker.app] from the address used for your order.
- Include your order reference or licence key.
- We will process eligible refunds to your original payment method.
Processing & provider
Payments and refunds are handled by our provider, [Lemon Squeezy], who acts as merchant of record. Refunds are issued to your original payment method and may take a few business days to appear, depending on your bank or card issuer.
Statutory rights
This policy is in addition to any refund or cancellation rights you have under applicable consumer law, which are not affected.
Contact
Questions about a refund? Contact [support@reelmaker.app].